komodo69 Casino & Sportsbook Data Care

This page describes what we collect when you use komodo69 and how we keep that data protected under standard security practices. Our commitment is to be transparent about your information and how we handle it across our platform.

We at komodo69 operate an online entertainment service available where local law permits. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or our bank partners (mobile banking, local payment, online payment, e-wallet), and engage with our football markets, live-dealer tables, or slot games, you share certain data with us. This policy explains what that data is, why we need it, and who may access it.

What We Collect on komodo69

We collect your email address, phone number, and identity details (name, date of birth, address) when you register. These are required to verify your account and comply with anti-money-laundering rules. We also collect your payment method information—your DANA, e-wallet, or mobile banking account details, or your bank account number if you use local payment, online payment, e-wallet, or mobile banking transfers.

Our servers record your login history, the games or markets you access, your deposit and withdrawal requests, and your account balance. We track your IP address and device type to detect fraud and ensure account security. If you contact our support team via email or live chat, we keep those conversations on file.

How We Use Your Data

We use your identity information to verify who you are and prevent underage access. Your payment details allow us to process deposits and withdrawals through local payment, online payment, e-wallet, mobile banking, local payment, online payment, and our banking partners. We analyze your account activity to detect suspicious behaviour and protect against fraud.

Our komodo69 platform uses your data to personalize your experience—showing you relevant football fixtures, live-dealer table availability, or slot promotions based on your past activity. We may send you email notifications about weekly cashback offers, referral bonuses, or tier-progression milestones, but only if you have opted in. We do not sell your data to third parties for marketing purposes.

Third-Party Processors and Data Location

Our payment processors—the companies that handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank-transfer transactions—receive your payment information to complete each transaction. These processors are bound by their own privacy agreements and comply with Indonesian financial regulations. Our servers may sit outside your jurisdiction; data transfers are encrypted using industry-standard protocols.

We may share anonymized account statistics with our live-dealer studios and game providers to improve service quality. We do not share your personal name, email, or payment details with these partners unless required by law.

Cookies and Tracking

Our komodo69 platform uses cookies to keep you logged in and to remember your preferences (such as your preferred payment method or language). These are essential for the site to function. We also use analytics cookies to understand how users navigate our platform—which games are most popular, which payment methods are used most often in Jakarta, Surabaya, or Bandung, and where users encounter friction. These analytics help us improve our service.

You can disable non-essential cookies in your browser settings, but doing so may limit your experience on komodo69. We do not use cookies to track you across other websites.

Data Retention and Security

We retain your account data for as long as your account is active, plus a retention period required by Indonesian law for financial records. After account closure, we keep anonymized transaction logs for audit purposes but delete your personal identifiers. Your payment information is encrypted and stored securely; we do not retain full credit-card or bank-account numbers after a transaction completes.

Our komodo69 infrastructure uses standard security practices including firewalls, encryption, and access controls. We conduct regular security reviews and respond to any suspected breach within the timeframe required by applicable law. Our support team does not have access to your password; if you forget it, we send a secure reset link to your registered email.

Contact komodo69

If you have questions about this privacy policy or wish to exercise your rights, contact our support team. We are available via email and live chat. Your request will be reviewed and you will receive a response within a reasonable timeframe. Our komodo69 team takes data protection seriously and will work with you to resolve any concern.

This policy was last updated and applies to all users of komodo69 across Indonesia. We may update this policy from time to time; material changes will be announced via email to your registered address.